This privacy policy sets out how Complete-Ed Limited uses and protects any information that you provide when you use this website.
We are committed to ensuring that your privacy is protected. On some pages, we may ask you to provide information by which you can be identified when using this website or associated apps. In these circumstances you can be assured that it will only be used in accordance with this Privacy Policy.
Complete-Ed Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We encourage you to regularly check this site review the most recent Privacy Policy, as indicated by the Effective Date shown below.
The Effective Date of this Privacy Policy is : 29th May 2025
Much of the information displayed on pages within the password protected section of the website is stored at a location organised by the school or connected organisation (we act as the Data Processor). There is some information, however, that is collected on contact and enquiry forms or to establish access to password protected pages (we act as Data Controller). We may ask for the following:
Name and job title
Contact information including your email address
Address information
Other information such as preferences
When visitors use this website, we collect and aggregate information indicating, among other things, which pages were visited, the order in which they were visited, and which links were “clicked.” Collecting such information involves the collection and logging of IP addresses, operating system, and browser software used by each user of the website. Although such information is not always considered personal information, we can determine from the IP address a visitor’s Internet Service Provider and the geographic location of his or her point of connectivity.
To support the delivery of our services, Complete-Ed Limited uses service providers that may store and process personal data. Complete-Ed Limited uses the following processors and is satisfied that they meet the obligations required by Complete-Ed Limited and the GDPR.
These are the service providers Complete-Ed Limited uses to process personal customer data where Complete-Ed Limited acts as the Data Controller:
| Provider | Activities |
|---|---|
| Microsoft Office 365 | Email, video conferencing, scheduling, sign-in via Microsoft account |
| GoTo Meeting | Online training, remote support, training videos |
| FreeAgent | Accounting and CRM |
| SendInBlue | System Email and SMS service |
| Amazon AWS | Hosting and Database Services |
| Hetzner Online GMBH | Hosting and Database Services |
| Stripe | Payment Processing |
These are the service providers Complete-Ed Limited uses to process personal customer data where Complete-Ed Limited acts as the Data Processor:
| Provider | Activities |
|---|---|
| Amazon AWS | Hosting and Database Services |
| Hetzner Online GMBH | Hosting and Database Services |
| Jitsi | Parents Evening Video Conferencing |
| SendInBlue | School Email and SMS Service |
We will only transfer your personal data to countries or organisations which have been deemed to meet an adequate level of protection for personal data as required by the European Commission
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Cookies can also be used to keep a user signed into their for a period of time which some users find useful.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the GDPR (General Data Protection Regulation 2016 (Regulation (EU) 2016/679). There is no fee for subject access requests unless the request is manifestly unfounded or excessive. If you would like a copy of the information held on you please write to:
Complete-Ed Limited
38 Park Avenue
Chippenham
Wiltshire
SN14 0HA
UK
Schools and organisations that send out email and SMS messages should have adequate procedures in place to manage your preferences. In the first instance, please speak to them directly if you are receiving unwanted messages or want to unsubscribe from communications such as newsletters. We can offer support to individuals and schools/organisations in managing personal comunication preferences.
If you believe that any information we are holding on you is incorrect or incomplete, please let us know as soon as possible, by writing to the above address. We will promptly correct any information found to be incorrect.